SHIPPING & DELIVERY
Effective Date: [December 25, 2023]
Thank you for choosing Luminus Vertex! We are dedicated to ensuring a seamless and efficient shopping experience for you. Please take a moment to review our Shipping & Delivery Policy to understand how we handle shipping and delivery within the United States.
Shipping Locations:
Currently, our shipping services are available only within the United States. International shipping is not offered at this time.
Domestic Shipping:
Enjoy free standard shipping on all orders within the United States. Orders under $50 incur a flat rate of $5 for standard shipping. Expedited shipping options are available for an additional fee.
Shipping Methods: We offer the following shipping options for your convenience:
- Standard Shipping: Estimated delivery time is 8 - 16 business days.
- Expedited Shipping: Estimated delivery time is 5 - 12 business days.
- Free Shipping: Avail of free standard shipping on all orders. Estimated delivery time is 8 - 16 business days.
Order Processing Time:
Orders are typically processed and shipped within 2 business days after placement. Please note that processing times may vary during peak seasons or unforeseen circumstances.
Shipping Fees:
Shipping fees are calculated based on the selected shipping method, as well as the weight and dimensions of items in your order. Any applicable shipping fees will be clearly displayed during checkout before order confirmation.
| Standard Ground | Free |
| Two-Day | $20 |
| Next Day | $30 |
Delivery Addresses:
Ensure accurate and complete delivery addresses to prevent issues with delivery. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by customers. Double-check your shipping address before finalizing your order.
Tracking Your Order:
Once your order ships, you'll receive an email with tracking information. Use this information to track your shipment's status on the carrier's website.
Delays in Delivery:
While we strive for timely delivery, unforeseen circumstances like adverse weather conditions or carrier delays may cause shipment delays. We'll make every effort to assist but cannot be held responsible for such delays.
Order Status and Updates:
Check your order status by logging into your Luminus Vertex account. Significant updates regarding your order will be communicated via email.
Shipping Restrictions:
We do not ship to P.O. boxes or APO/FPO addresses. Some products may have shipping restrictions within the United States due to legal, safety, or regulatory reasons. Notifications about such restrictions will be provided during checkout.
Returns & Refunds:
We offer a 30-day return policy for all unused and unopened items. Contact us for a return authorization number. Customers are responsible for return shipping costs.
Once we receive your returned item, a full refund will be issued to your original payment method.
Please Note:
- We reserve the right to cancel any order at any time.
- We are not liable for lost or stolen packages.
- Shipping delays caused by carriers are beyond our control.
- Refer to our Returns & Refunds Policy for details on returning items and receiving refunds for unsatisfactory orders.
Customer Support:
Our customer support team is available to address any questions or concerns about your order's shipping and delivery. Contact us through our "Contact Us" page during business hours.
By placing an order on our website, you agree to adhere to the terms and conditions outlined in this Shipping & Delivery Policy. We reserve the right to update or modify this policy at any time, so please review it periodically.
Thank you for choosing Luminus Vertex. We're excited to serve you!