We accept the following credit cards issued in the United States: Visa, Mastercard, American Express, Discover.

CREDIT CARD AUTHORIZATION

At the time you purchase, we preauthorize your order amount. This may result in a temporary hold on these funds in your account. For debit cards, these funds may remain in your account but be temporarily unavailable to use. For credit cards, you won't be charged but the amount may be temporarily deducted from your available line of credit. This authorization will be removed within 48 hours of your items being shipped.

We'll only charge you when your order ships. If your order is sent in multiple shipments, you will be charged per shipment.

Your bank controls the timing of authorizations and payments from your account. For details, check with your bank.

PAYPAL

You can use PayPal to pay for your order on luminusvertex.com. PayPal enables you to securely send payments online with your credit card, debit card, bank account, or PayPal account balance. Your credit card and bank numbers are never seen by us, plus you're 100% protected against unauthorized payments sent from your account. PayPal customer service representatives are available to assist you at 1-304-208-8526.

To protect your security, your billing information (name, address, and phone number) must match the information on the credit card you are using to pay. We reserve the right to cancel any order that does not meet these criteria.

Student Discount

Luminus Vertex Deals, Discounts and Free Shipping Offers

Deals & Discounts:

Hurry in for savings on limited-time offers!

Free U.S. Standard Shipping:
All customers get free U.S. standard shipping on orders over $100 or more.

Enjoy free shipping on orders over $100. Not a member yet? Join today

For orders under $100, a standard shipping fee will apply. For faster delivery, upgrade to Express 2-3 business day shipping for an additional cost. We ship with reliable carriers like FedEx, UPS, OnTrac, and USPS.

We are unable to ship to P.O. boxes or Military APO/FPO addresses at this time. We apologize for any inconvenience this may cause.

You can contact us through our contact page! We will be happy to assist you.

We accept a variety of secure online payment methods for your convenience. These include:

• Major Credit Cards: Visa, MasterCard, Discover, and American Express.
• Digital Wallets: Apple Pay and PayPal.
• Buy Now, Pay Later: Klarna
• Gift Cards: Luminus Vertex Gift Cards.

Please choose the payment method that best suits your needs.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

If you recently placed an order but can't find it, please contact Luminus Vertex Customer Care for more information.

We know you are looking forward to your order and we’re working to get it to you as quickly as possible. We’ll email your tracking number once it ships. Thank you for shopping with Luminus Vertex.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

CONTENTS

1. What Types of Personal Information Do We Collect?
2. How Do We Use Your Personal Information?
3. With Whom Do We Share Your Personal Information?
4. How Do We Protect Your Personal Information?
5. What Are Your Choices and Rights?
6. Changes to this Privacy Notice
7. How Can You Contact Us?
8. How Do We Use Cookies?
9. Supplemental U.S. State Privacy Law Notice

To ensure transparency and protect your privacy, we encourage you to read our Privacy Policy thoroughly. You can access it here: Privacy Policy

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Opening an account at luminusvertex.com is easy. Simply fill out the form CLICK HERE and click Create Account.

FASTER CHECKOUT: Securely save your addresses and billing information for super-fast checkout.

SIGN-IN: Go here to sign into your account with your email and password.

ORDER HISTORY: Receive important information regarding your purchase and track your order up to the moment it arrives. You may also view or print the details of all your past orders.

WRITE REVIEWS:
Receive important information regarding your purchase and track your order up to the moment it arrives. You can also sign up to receive Order Updates via text message.

WISHLIST: On luminusvertex.com you can save items to your Wishlist to keep track of the Luminus Vertex items you can't wait to have. Gather together the items you want to remember for later or share with friends.

NEWS AND EXCLUSIVE OFFERS: Sign up to receive email updates on new product announcements, gift ideas, special promotions, sales, and more. You can manage your email preferences from your account.

PASSWORD RESET: Forgot your password? No worries, enter your email address and we'll send you a reset link for your password.

RESET YOUR PASSWORD: To view our privacy policy and terms of use, CLICK HERE

Keep your favorite Luminus Vertex bags in tip-top condition with the right care.

The most effective method for cleaning our backpacks spot cleaning with a damp cloth is recommended, followed by air drying. Avoid fully submerging the backpack in water.

We offer a one-year manufacturing defect warranty from date of purchase on our laptop backpacks, school backpacks, crossbody bags, and tote bags. This does not cover normal/casual bag.

For all manufacture defects, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, or email. If you choose to contact customer service via e-mail, please include:

• Order number
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (pack slip, or credit card statement)

For general inquiries and questions about your order status, you can reach our customer service hotline at +1-586-438-1865. Our dedicated representatives are available to assist you from Monday to Friday, 9am to 10pm EST.

In case you are unable to reach us during these hours, please feel free to leave a voicemail, and we will promptly get back to you.

For quick answers to common questions or concerns, we recommend visiting our comprehensive Help Center. Our Help Center provides useful information and frequently asked questions about our products, shipping, returns, and more. You can access our Help Center by visiting our website Luminus Vertex or clicking on the link provided. FAQ'S

If you are unable to find the information you need or require assistance with your order, our Customer Care team is ready to help. Simply click on the link below to submit a request via our webform. We appreciate your interest in Luminus Vertex and we are eager to provide you with the support you need. We look forward to assisting you!"

Webform:
https://luminusvertex.com/pages/contact

We want you to be completely happy with your Luminus Vertex purchase. If you are not satisfied with your purchase, please return it to us by mail within 30 days for a refund in your original form of payment.

(Important Note: Items must be unworn, unused and include all tags, parts and accessories.). Items that have been personalized or altered in any way, or are purchased in quantities greater than 5, are final sale and cannot be returned.

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange. To exchange all other items by mail, we recommend returning the item and purchasing the new color or size to ensure product availability.

All exchanges are subject to inventory availability and adherence to our returns policy. Original items must be unworn, unused and include all tags, parts and accessories. Initial shipping charges are not refundable. All customized orders, clearance items marked "Final Sale," and items purchased in quantities greater than 5 are not eligible for returns, exchanges, or price adjustments.

As always, thank you for shopping at Luminus Vertex. If you need more assistance, please contact our Customer Support Team and we will be happy to help you find your perfect fit.

+1-586-438-1865
contact@luminusvertex.com

E-Gift Cards Information:

• A E-Gift Card cannot be purchased using another E-Gift Card.
• As with any purchase, you will receive a confirmation email once the E-Gift Card email is sent to the recipient.
• E-Gift Cards are valid for use within the United States only.
• E-Gift Cards can be sent via email to any individual with a valid email address. The recipient of an E-Gift Card will receive one email containing the e-gift card number and the PIN.
• You may purchase a maximum of 3 E-Gift Cards per week.
• E-Gift Cards can be ordered in fixed dollar amounts, up to $100, or you can manually enter any amount up to $100.

Please note that we cannot replace a lost or stolen E-Gift Card.

To purchase an E-Gift Card, please Click Here.

• Our E-Gift cards are redeemable at luminusvertex.com, in the United States.
• You may apply up to 3 E-Gift Cards to a single purchase.
• To utilize the balance of an E-Gift Card, simply enter the 19-digit Gift Card number and the four-digit PIN during the payment step of our checkout process.
• For E-Gift Cards, the gift card number and PIN are provided in the E-Gift Card email message.

CONTINENTAL U.S

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping Fees:

• Standard Ground: $9.99 - 3-7 business days if received and authorized by 2pm EST
• Two-Day: $19.99 - 2 business days if received and authorized by 9pm EST
• Next Day: $29.99 - 1 business day if received and authorized by 9pm EST

Product availability is not guaranteed until items are purchased. Fulfillment for most orders begins as soon as your purchase is completed. Your items are shipped once payment is approved, your shipping address is verified, and the item is located.

Following the dispatch from our fulfillment center, delivery times may vary based on your chosen shipping method and shipping address

Some items are not eligible for shipping outside of the continental United States. If you have one of these items in your shopping bag, a message will be displayed during the checkout process.

Pre-order items are currently not in stock but are available for advanced ordering on our site. Once the item becomes available, it will be shipped directly to your chosen shipping address. Similar to all purchases on our site, you will only be charged for the item once it is dispatched to you.

The expected date for the item to leave our fulfillment center is indicated on the product detail page. While this date provides a good estimation of the item's availability, please note that it is subject to change. In the event of any changes to the expected shipping date, you will be promptly notified via email.